Do you ship your products to the US or other countries?
We ship tools from Bridge City Tools Works worldwide, with the exceptions of the USA, UK, China, and Germany, which have other BCTW manufacturers or distributors selling the same tools. We can ship products from manufacturers other than BCTW around the world. Our store is now set up to offer Canada Post calculated shipping rates to international destinations, based on package weight. However Canada Post also takes the package size into account when calculating rates. Unfortunately, our shopify website does not allow us to pick package sizes for individual items, so the calculated rates are based on a padded bubble mailer size of 40cm x 30cm x 5 cm. For orders of larger tools or for orders with multiple items that require a larger bubble mailer envelope or box, the actual shipping cost may be higher than calculated. For orders of smaller tools, the calculated shipping cost may be slightly higher than the actual cost. In cases where the shipping costs are higher, we will send an e-mail asking for additional payment for shipping via PayPal or the option for the order to be cancelled. If the actual shipping cost is lower than what was paid, we will refund the difference. Note that for international orders, our customers may owe extra duty and taxes when the shipment arrives in their country.
What currency are your prices in?
All of our prices are in Canadian Dollars.
What shipping methods do you use?
At the current time we use only Canada Post. In the future we may add other methods of shipping once we start carrying products that are too large or heavy for Canada Post, such as the JointMaker Pro. The products ship from Calgary, Alberta. For international shipments, we also use Canada Post, which offers several different choices, with and without tracking - we do offer the Canada Post International Surface Parcel and Small Packet International Surface options but don't recommend them because they have no tracking and because they can take months to arrive - we suggest instead to use the lowest cost air mail option.
Do you offer local pickup in Calgary, Alberta?
Yes since we are based in Calgary, for local customers we can arrange to deliver tool orders or meet somewhere to drop off the tools to avoid shipping costs. For Canadian Customers there is a local pickup option with no shipping charge available at checkout. Or for customers that don't want to use a credit card or paypal, we can also accept cash for local pickup - for the cash pick up option we can offer a 5% discount (so 5% GST is included in website price) because we save on paypal and shopify fees.
Do you carry any other products from Bridge City Tool Works other than what is shown on your website?
Our website shows the tools that are currently available, however more of the product line will be available by the middle of November 2017. We suggest checking back periodically to see what products have been added. We plan to add announcements in the news section and also on social media such as facebook regarding what tools will be introduced next.
A product I would like to purchase is out of stock, but is it possible for me to order it?
We are a small company that is trying to keep control of our inventory, so we may run out of items from time to time. Items will be restocked fairly regularly, but it is not possible to place an order for any items that are out of stock. If you are interested in purchasing a tool that is out of stock, please send us an e-mail at firstname.lastname@example.org and we will let you know when the tool is expected to be back in stock.
Are these tools any different from those manufactured and sold in the US?
No, they are exactly the same tool designs, but manufactured in a different facility. They will have the same or better quality than the versions sold in the US. The only differences will be that in addition to being marked as Bridge City Tool Works, they will also have a marking identifying them as being made by a licensed Chinese manufacturer, Harvey Industries, who is the same manufacturer that makes the ChopStick Master for BCT USA. Harvey Industries is a designer and manufacturer of premium woodworking tools including the GyroAir dust extractor and the T-40 Lathe - they are also distributors in China for a variety of western brands including Pfeil, Bridge City Tool Works, Robust Lathes, and Veritas Tools, so they know a lot about quality woodworking tools.
Why do some of these Bridge City Too Works tools feature a lot of parts that are made from anodized aluminum?
Anodized aluminum has a lot of advantages over brass, bronze, steel and iron for a lot of applications. It won't rust or tarnish and has a very high strength to weight ratio. In addition to corrosion resistance, the anodized layer allows the surface to be colored and also provides very good abrasion resistance.
Do these tools carry the same warranty as those sold by BCT in the US?
Yes these tools carry the same one year warranty against workmanship defects. If you find a defect in workmanship within one year of purchase, please send us an e-mail at email@example.com for return instructions. The tool will either be repaired or replaced at no cost.
Will you be selling tools from manufacturers other than Bridge City Tool Works?
Yes in the future, when we find products that we think are useful, under distributed, high quality and offering good value, we will add them to our website. By December 2017, we will be adding auger bits from WoodOwl in Japan, Measuring Tools from Shinwa in Japan, and hand cut rasps from Tomé Fèteira in Portugal and B&B Artigiana in Italy. In all cases, our product descriptions indicate the country of manufacture because we think it is important that our customers know where each tool is made.