Do you ship your products to the US or other countries?
Yes we ship tools all over the world, although our main market is Canada. Our store is now set up to offer Canada Post calculated shipping rates to international destinations, based on package weight. However Canada Post also takes the package size into account when calculating rates. Unfortunately, our shopify website does not allow us to pick package sizes for individual items, so the calculated rates are based on a padded bubble mailer size of 40cm x 30cm x 5 cm. For large orders with multiple items that require a larger bubble mailer envelope or box, the actual shipping cost may be higher than calculated. For orders of one or two tools, the calculated shipping cost is correct. In cases where the shipping costs are higher, we will send an e-mail asking for additional payment for shipping via PayPal or the option for the order to be cancelled.
Note that for international orders, our customers may owe extra duty and taxes when the shipment arrives in their country. Unfortunately orders of the larger heavier tools or multiple tools where the total weight exceeds 1 kg can be quite expensive to ship via Canada Post.
What currency are your prices in?
All of our prices are in Canadian Dollars.
What shipping methods do you use?
At the current time we use only Canada Post. The products ship from Calgary, Alberta. For international shipments, we also use Canada Post, which offers several different choices, with and without tracking - we do offer the Canada Post International Surface Parcel and Small Packet International Surface options but don't recommend them because they have no tracking and because they can take months to arrive - we suggest instead to use the lowest cost air mail option.
Do you offer local pickup in Calgary, Alberta?
Yes since we are based in Calgary, for local customers we can arrange to deliver tool orders or meet somewhere to drop off the tools to avoid shipping costs. For Canadian Customers there is a local pickup option with no shipping charge available at checkout. Or for customers that don't want to use a credit card or paypal, we can also accept cash for local pickup.
Do you carry any other products from manufacturers other than Bridge City Tool Works on your website?
Yes we now carry tools from various manufacturers. Please see out collections or catalog pages. We generally choose products and manufacturers that .provide good quality and value. We also like to support small manufacturers that we think are not/under represented in Canada.
A product I would like to purchase is out of stock, but is it possible for me to order it?
We are a small company that is trying to keep control of our inventory, so we may run out of items from time to time. Items will be restocked fairly regularly, but it is not possible to place an order for any items that are out of stock. If you are interested in purchasing a tool that is out of stock, please send us an e-mail at email@example.com and we will let you know when the tool is expected to be back in stock.
Do you still sell tools from Bridge City Tool Works?
At the present time yes, however once we sell our current stock of BCTW products, we will not be carrying them in the future. We made this decision in August of 2018 because their prices had increased several times and we no longer think that they are as good a value as they once were.